Telemedicine
Telemedicine
You have access to telemedicine services through Well Connection.
All employees enrolled in the Blue Cross Blue Shield medical plan have access to Well Connection. This program saves you time and money and provides you with information, advice, and treatment—all without facing lengthy wait times at your doctor’s office or an urgent care center.
Get 24/7 medical assistance for the following concerns:
- Cold and flu
- Bronchitis
- Sinus and respiratory infections
- Sore throat
- Diarrhea
- Gout
- Strep throat
- Urinary tract infections
- Pinkeye
- Hypertension
- Migranes
- Pneumonia
Get behavioral health assistance by appointment for the following concerns:
- Depression and anxiety
- Sleep disorders
- Substance use disorder
- Trauma
- Child behavior
- Bereavement
- Couples therapy
- Stress
- Divorce
Connect with a licensed physician or schedule a behavioral health provider by visiting https://member.bluecrossma.com/fad. Or download the Well Connection mobile app to access care on the go from your smartphone.
See your doctor from home
If your local doctor is in the Blue Cross Blue Shield of Massachusetts network and offers covered services using live video visits through another service other than Well Connection, you'll still be covered by your plan.
To find a local doctor who offers live video visits, go to Find a Doctor & Estimate Costs at bluecrossma.com/findadoctor and select Tech Savvy Office under Refine Your Results.
Note: Not all plans include coverage for live video visits. To find out if you're covered, or to see how much it costs, call Member Service at the number on the front of your ID card.
NEW HIRES: YOU HAVE TWO WAYS TO ENROLL DURING YOUR ELIGIBILITY PERIOD
- Schedule an appointment below with a benefits counselor during the enrollment period.
- Enroll for benefits on-line. As a new user, register at employeenavigator.com/benefits/account/register
Your Company Identifier is: NEUCO2022. Look for the Enroll Now! menu item.