Q: Where can I find an Annual Open Enrollment form?
All benefits information can be found on our dedicated website www.employeeconnects.com/COPBenefits/. To enroll in your benefits, you must go online at www.plansource.com/login.
Q: How long do I have to add my child to the dental plan from date of birth or adoption?
A: A child may be added any time between birth or date of adoption up to 30 days following the child’s 3rd birthday. If the child is not added by 30 days following the 3rd birthday, the child may be added at the next annual enrollment period.
Q. How do I order a replacement medical ID card?
This can be done by calling Meritain at 800-925-2272, going online at www.meritain.com, or by accessing your account
Q. How do I check to see if my doctor participates in the Aetna network
A. To provide high-value network and Aetna network doctors and providers, call Included Health at 800-925-2272, or visit the website.
Q. How long may I keep my child on the health/ dental/vision plan?
A. Children may be covered by the City’s health plan. They do not have to be dependent on the parent/subscriber for tax purposes; they do not have to be students; they do not have to be unmarried and living in the same home as the parent/subscriber. Children will remain on the City’s health plan until the end of the month in which they turn 26 unless you complete paperwork to remove them from the plan.
Q. When can I add or drop a spouse/domestic partner or child from the health and dental plans?
A. There are two ways this can be done:
- Qualifying Life Event: You have 30 days from the date of the event to make your change(s). The coverage will be effective the first day of the following month. You will need to process a Qualified Life Event through PlanSource and provide documentation of the Life Event.
- Annual Enrollment: Each June for an effective date of July 1st. No qualifying event is needed to make a change during this period.