EMPLOYEE ASSISTANCE PROGRAM
Assistance is always available for you. The employee assistance and work/life support program (EAP) services are provided AT NO COST to you and anyone in your household through Cigna even if you are not on an arrivia medical plan.
Your EAP is a free, strictly confidential service that includes 24/7 online and telephonic counseling and up to six free face-to-face visits per person, per issue, per year with a licensed counselor.
Tools and Resources
Browse tools and resources to help you make life’s big decisions with budget trackers, wellness self- assessments, and more.
Care Options
Resources and referrals for child, elder, and pet care to support you and your family’s day-to- day needs.
Legal and Financial
Phone consultations on topics such as retirement, budgeting, and more. Plus 25% off tax preparation software and identity theft consultations with a fraud resolution specialist.
Convenience Services
Reduce your to-do list with referrals for home maintenance, moving, dining and more.
When is the best time to use your EAP?
- When you feel burnt out or stretched thin, call to connect with a counselor to find relief.
- When you need help finding care for your child, loved one, or your pet, call to find care solutions.
- When you need someone to talk to with 24/7 support, you can connect when it’s convenient.
- When you’re not sure of the next step to take, reach out for legal and financial planning.
Don’t hesitate to reach out whenever you need it. No personal information is ever shared with arrivia and access to the EAP is completely confidential.
The free EAP also includes the following services:
- Legal assistance: 30-minute telephone consultation with a qualified specialist on topics such as debt counseling or planning for retirement.
- Financial services referral: 30-minute telephone consultations (one per topic )and 25% off tax preparation software.
- Pet care: Resources and referrals for pet sitting, obedience training, veterinarians, and pet stores.
- Parenting: Resources and referrals for childcare providers, before- and after-school programs, camps, adoption organizations, child development, prenatal care, and more.
- Eldercare: Resources and referrals for home
health agencies, assisted living facilities, social and recreational programs, and long-distance caregiving. - Identity theft: 60-minute consultation with a fraud resolution specialist.
Access your EAP 24/7 by calling 877-622-4327 or visiting mycigna.com (employer ID: arrivia). No personal information is ever shared with arrivia.
SUPPORT FOR YOUR MIND AND BODY
Taking care of your mental health is an important part of your overall wellbeing.
Cigna offers the following resources to support your mental health and behavioral health needs:
- EAP national wellness seminars: Attend monthly seminars year-round on topics that are relevant to real-life concerns you may be experiencing. Visit cigna.com/eapwebcasts to watch live or on demand from your computer, smartphone, or tablet.
- Behavioral health awareness series: Take part in FREE monthly seminars on autism, eating disorders, substance use, and children’s behavioral health issues. For more information, visit cigna.com/individualsfamilies/health-wellness.
- Suicide awareness and prevention: Find crisis resources and information to help yourself or loved ones. For more information, visit cigna.com/individualsfamilies/health-wellness.
SUPPORT FOR REDUCING STRESS
Access mindfulness exercises and discover stress management techniques by exploring our Managing Stress Toolkit at cigna.com/managingstress.
SUPPORT FOR COPING WITH DISASTERS
Find online resources to help you and household members cope with and manage the impact of disasters such as flooding, hurricanes, wildfires, or the tragedy of violence affecting your community. For more information, visit the Disaster Resource Center at cigna.com/disasterresourcecenter.
CONNECT ANYTIME
Call 877-622-4327, TTY/TDD users call 711, or log into mycigna.com.
CIGNA MENTAL HEALTH RESOURCES
For team members covered on an arrivia medical plan, Cigna offers a wide range of mental health support. Visit mycigna.com for full details. A sampling of what is available includes:
MDLIVE
As part of your Cigna medical plan, you have access to telehealth services to support your mental health through MDLIVE. With MDLIVE, you can visit with counselors and psychiatrists 24/7 by phone or secure video chat. Licensed counselors and psychiatrists can help diagnose, treat, and prescribe medication for Substance use/addiction, depression and anxiety, grief/loss, parenting issues, relationship/marriage issues, men/women’s issues, and more.
Log into mycigna.com or call 888-726-3171.
Talkspace
Talkspace is an online therapy service that connects you to a dedicated, licensed therapist via private messaging or live video. Therapists engage daily, five days a week, so assistance is always on hand. With Talkspace, you can:
- Find a therapist with an online matching tool.
- Start therapy within hours of choosing your therapist.
- Schedule live video sessions, when needed.
Download the Talkspace app or visit talkspace.com/connect to get started.
Ginger
Ginger is a mobile app that offers on-demand behavioral health coaching 24/7. The program is personalized based on your needs and can be access from your smart device. Video therapy and psychiatry sessions are also available. Visit ginger.com/cigna or text “Cigna” to 415-612-6284 to receive a link the ginger app.